“HR Trends in 2021” by Robin Bhowmik | Chief Business Officer | Manipal Global Academy | BFSI

“What the country lacks is the right combination of manpower in different departments and skilled employees in all forms of banking. Today, there is lot of focus on people competency development. With the growth of fintech and its capabilities across the BFSI domain, every organisation is embracing intelligent technologies to offer smart products and services that improve customer experience. Therefore, the conventional working methods used so far need to be rebuilt to this new workbox and there needs to be a massive drive among the young workforce for reskilling and upskilling. Fintech is amongst the most thriving sectors at present in terms of both business growth and employment generation. Highly skilled professionals are required to work with technologies like Artificial Intelligence, Cloud-based IT infrastructure, Robotic Process Automation, etc. that many organisations have adopted.”