World Mental Health Day | Arpit Shelat | Director | Human Resources | Genesys India

“Mental health is just as vital as physical well-being — especially when daily pressures mount and emotions can feel overwhelming. At Genesys, we encourage our people to pause, reflect, and reach out for support when they need it. We prioritize employee mental well-being by offering confidential support through employee assistance programs that deliver personalised counselling, well-being webinars, health bytes, and 24/7 assistance. Additionally, we encourage open conversations with managers through one-on-one check-ins and our engagement forums like HR Connect help employees strengthen emotional awareness, nurture relationships, and build resilience. By fostering a culture of empathy and care, we not only empower our teams to show up authentically – for themselves, their colleagues, and the communities we serve – but also to fly in formation as One Genesys. Because when we take care of our people, we’re better equipped to orchestrate meaningful experiences for each other and our communities.” – Arpit Shelat, Director, Human Resources, Genesys India