Employees’ emotional well-being is not just a company perk, it’s a strategic necessity that perks the company | Mahua Bisht | CEO | 1to1help

37% of employees say that employer-invested mental health resources can contribute to a better work environment and psychologically safe workplaces. (APA, October 2021).

In an ever-changing and demanding world of work, employees continue to face challenges in balancing professional, personal lives in a hybrid and office environment. These changes impact their mental and emotional health. Employee Assistance Programmes (EAPs) are strategic initiatives that holistically support employees through personal and professional challenges, so that they are better able to cope with changes and face changes head-on with positivity. Ultimately, this results in enhanced well-being and performance.

What is an Employee Assistance Program (EAP)?

Employee Assistance Program (EAP) is an employer-sponsored initiative designed to provide a range of interventions: starting from one-on-one professional and confidential counselling group sessions for various cohorts to create awareness and provide coping strategies; access to curated content that is periodically updated and self-help resources for employees to assess their state of wellbeing and take proactive steps to address them; and finally 24/7 support for emergencies and urgent situations.

Together, an EAP offers a structured framework that enables employees to access professional assistance and guidance when they need it most. These programs are designed to address issues before they escalate, ensuring that employees have the necessary tools & information to navigate life’s challenges effectively.

Why are Employee Assistance Programs (EAPs) Important?

1. Organizations that implement EAPs demonstrate a commitment to employees’ holistic well-being. By offering a support system that addresses both personal and professional concerns, organizations show that they value their employees not only as workers but as individuals. Ultimately this contributes to improved morale, job satisfaction, and overall productivity.

2. EAP programs are not just a workplace perk; they are a strategic necessity in ensuring the well-being of employees, who are the lifeblood of any organization. Organizations can play a critical part in providing awareness and time-sensitive access to mental health services that may be expensive or unavailable to individuals at an urgent basis.

3. Emotional and mental wellbeing is intrinsically tied to physical wellbeing and sleep. Given the rise in/recognition of unprecedented levels of stress, anxiety, and burnout. EAPs stand as a crucial safety net, ready to catch employees before they spiral into a state of emotional turmoil and physical exhaustion.

4. EAPs offer a safe space for employees to address various issues. These need not be only challenges but are often related to self-development and growth. Whether it is managing shyness at work, being assertive as a manager or regulating negative emotions as a parent, EAP Professionals can support individuals in achieving their goals, and growing both professionally and personally.

5. EAPs also play a pivotal role in improving overall productivity and performance. When employees receive assistance to manage their personal issues, they are able to channel their energy more effectively into their professional life. This enhanced focus translates into improved performance and a healthier business organization. Additionally, EAPs contribute to reducing absenteeism and turnover rates. By addressing the root causes of personal and family-related challenges, EAPs help minimize unplanned absences and boost employee health and happiness.

Beyond these immediate benefits, EAPs have a ripple effect that resonates throughout the entire organization – employee assistance programs benefit employers. Employees who feel valued and supported become advocates for the organization’s values and mission. This alignment leads to a more engaged workforce that is motivated to contribute their best efforts toward organizational success.

How Do EAPs Work?

The functioning of EAPs revolves around providing employees with accessible and confidential resources to address their challenges. The process typically includes initiatives that enhance awareness and access, triage and counselling support, follow up and self-help resources.

What’s the Cost of an Employee Assistance Program?

The cost of an EAP can vary depending on factors such as the size of the organization, the scope of services offered, and the chosen EAP service provider. However, typical costs for an EAP are low, far lesser than that of a cup of coffee per employee. Several international studies have found >4X return on investment for an EAP.

Benefits of Employee Assistance Programs

The advantages of EAPs are multifaceted:

Employee Assistance Programs (EAPs) are a strategic investment in employee well-being, fostering a culture that values both personal and professional growth. By providing confidential support, resources, and guidance, EAPs empower employees to navigate life’s challenges with confidence. Organizations that prioritize EAPs demonstrate their commitment to a healthy, engaged, and productive workforce, setting the stage for a brighter future for both employees and the organization as a whole.